Hey there, Turtle! Your satisfaction means the world to us. We've made returning or exchanging items easy with our user-friendly Returns portal.

To return or exchange an item you ordered, please make sure items are in their original condition, unused, and sporting all their tags. Final sale items are generally not eligible for return or exchange unless they arrive damaged.

Final sale items include: any item reduced to final clearance pricing, plushie mystery boxes, apparel, and mystery grab bags.

Starting a Return (Domestic):

• To kick off a return or exchange within 90 days of receiving your order, head over to our returns portal at https://teeturtle.com/a/service.
• Enter your order number and email address or zip code, and you will then be able to select the items you’d like to return or exchange, and select the new items you want (where applicable). 
• Once you’ve submitted your return/exchange request, our team will provide you a prepaid shipping label to send back your items. For some returns (like a damaged item) you may be prompted to upload photos for our team to review and share with our quality control team. Any return/exchange requests that require review by our team will be processed within 24 hours to ensure you’re not waiting on us for too long.

Starting a Return (International):

• We are working hard to add automated returns for international customers to our portal, but have a few things to iron out before we can provide you with prepaid shipping labels. In the meantime, international customers will need to contact CX for return authorization by using the contact form. Please ensure everything is in new, unused condition with tags intact. International customers are responsible for the cost of mailing the items back to our warehouse.

Damaged or Defective Items:

• We're committed to bringing you top-notch products and service, so if your package arrives looking a little worse for wear or something's not quite right, please submit a return request with the “I’m unhappy with the quality” option or contact the team. Our team can then review the photos you provide and facilitate a refund or exchange for the defective items as part of our Quality Guarantee. 

Contact Us:

Have any questions about our return and exchange policy? Need a hand with the process? Just want to chat? Hit up our Customer Experience Turtles at support@teeturtle.com or via the Contact Us page. We're here to help and make sure your experience is turtletastic.

We strive to create products that bring you joy, and our dedicated team will make things right if any of our products ever fall short. Since we print t-shirts as they’re ordered, each t-shirt is made just for you, so we cannot accept traditional returns or exchanges. If you get something that's wonky or damaged - or simply doesn’t fit or look how you’d hoped - you can request a replacement by submitting photos of your item through our Returns portal or contacting the team. Our team will review and respond to your request within 24 business hours.

Our Customer Experience Turtles are happy to help and can be contacted at support@teeturtle.com. Please submit your request or contact our team within 90 days of getting your order. We'll get you sorted with a refund or replacement item - your choice!

While very few people want to send back our plushies, the option is there! Perhaps you bought the plushie as a gift and had a falling out while it was in transit, or maybe the plushie arrived and the color isn’t what you expected. Either way, we’ve got you covered through our Returns portal for all domestic returns.

For exchanges, we can currently only support swapping the same plushie for a different color, so if you want a completely different style, your best bet is to return the plushie and use your refund to make a new purchase. 

As an exception, all of our “mystery box” products are considered final sale and cannot be returned or exchanged due to a change of heart, but our Quality Guarantee always applies.

First things first: our Quality Guarantee applies to all items, including Final Sale and Final Clearance. Please contact our team if you received a Final Sale or Final Clearance item that is damaged or does not meet your expectations.

If you see an item you love marked as "final clearance", now is the time to grab it! These discounted items will have limited remaining stock so we sadly cannot offer returns or exchanges for them.

Our “final sale” items like mystery grab bags for t-shirts or mystery boxes for plushies contain surprise items and cannot be returned or exchanged for a replacement - the surprise is part of the experience! We work hard to ensure our grab bags contain a broad assortment of t-shirt designs, so no two bags should be exactly the same, though you might receive some duplicate designs when ordering multiple bags.

If you are returning items to us using a prepaid shipping label from our Returns Portal, your refund or exchange will process as soon as the return label is scanned by the carrier - no need to wait until the package arrives at our warehouse! Exchange shipments should be processed within 48 business hours by our warehouse, and you will receive a confirmation email with tracking information to keep an eye on your new goodies.

Refunds to your payment method may take up to 10 business days to process but you’ll receive a confirmation email from our team as soon as the refund is on its way.